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Social Monitoring
We track what people write about your brand on social media and forums. When something matters, we send it to you with a draft reply.
Free: a review of your brand mentions from the last 30–90 days.
Four signals and what to do with each
Viral
A post on a topic close to yours gets many views fast. Your brand joins the discussion with the right comment and gets reach it did not pay for.
Positive
A post that praises you starts to grow. We suggest how to support it. A person who praises you again and again is a likely candidate to become your brand ambassador.
Negative
Most of the time, we don't touch a single post with no reach. A reply only makes it bigger. We reply when the post starts to grow and we can solve the issue.
Product complaints
The same complaint repeats. For example: “sign-in doesn't work from country X”. We pass it to your product team before it costs you customers.
Each alert comes with a draft reply
The alert has the post itself and reply options. It says who should reply: the official account or the founder. It also lists accounts to ignore.
You reply yourself, or you let us do it. We reply from your accounts. We follow a playbook of replies that you approve in advance.
Alert · 14:20 · X
Viral post: views growing fast, topic “where to move crypto”
- Option 1: a joke from the official account
- Option 2: a short reply from the founder
- Ignore: 3 troll accounts
Who replies: your social media team · or us, from your account
Where we monitor
Facebook
Instagram
X
TikTok
YouTube
Reddit
LinkedIn
DiscordQuora, Bitcointalk and forumsSocial media monitoring for igaming, crypto and fintech
iGaming
Threads about payouts and bonuses on Reddit, Quora and Bitcointalk. We spot a new thread right away, before it grows.
Crypto
Discussions about listings and withdrawal delays. Fake “support” in the comments: we see it and send it for takedown.
Fintech
A repeated complaint about a card or a transfer is a signal for your product team. We send fake support accounts for takedown.
What we see and what we take down
We see
Mentions of your brand and executives. The tone of discussions, viral posts and spikes in negative posts. Fake accounts of the brand and executives.
We take down
We take down fake accounts of the brand and executives through the platforms themselves. This is a Brand Protection service.
Fake accounts →Case study · Social Monitoring · iGaming
41% → 82% positive mentions on Reddit in 6 weeks
Before we started, nobody replied to negative posts. We added monitoring and a reply playbook. We also took down a post with false claims about withdrawals.
Read the case studySee who's profiting from your brand
Send a request. Within 1 business day we'll show you who is making money off your name and what we can take down. Free.